Returns & Exchanges
At TMG Industrial, we stand behind our heavy-duty equipment and offer a 30-day return policy for unused items in their original packaging to ensure your complete satisfaction. If your purchase does not meet your operational requirements, our team is here to assist with a seamless exchange or refund process.
Request Authorization
Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number and confirm your eligibility for a return.
Prepare the Equipment
Securely repackage the item in its original crate or packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.
Ship to Warehouse
Affix the provided RMA label to the exterior of the package and arrange for freight or parcel shipping to our designated distribution center.
Inspection and Refund
Once our technicians verify the condition of the returned goods, your refund or credit will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing