Frequently Asked Questions
Everything you need to know about our industrial equipment and services
What are your standard shipping methods for heavy machinery?
We utilize specialized LTL (Less Than Truckload) carriers and flatbed services for our heavy equipment. Most orders are processed within 2-3 business days and include lift-gate delivery options for locations without a loading dock.
Do TMG Industrial products come with a warranty?
Yes, all our industrial products are backed by a comprehensive 1-year limited warranty that covers manufacturing defects and structural integrity under normal operating conditions.
Can I purchase replacement parts for my equipment?
Absolutely. we maintain a robust inventory of replacement parts for all our models, including hydraulic components, attachment kits, and structural hardware, available for direct shipping.
What is your return policy for large industrial items?
Unused equipment in its original packaging can be returned within 30 days of delivery. Please note that return shipping costs and a restocking fee may apply due to the logistical complexity of heavy freight.
Do you offer technical support for assembly and maintenance?
Yes, our technical support team is available via phone and email to assist with assembly, troubleshooting, and routine maintenance schedules to ensure your equipment performs at its peak.
What payment methods do you accept for commercial orders?
We accept all major credit cards, PayPal, and wire transfers. For qualified business customers, we also offer financing options and net-payment terms upon credit approval.